DFW Mobile Lawnmower Service Policy
Please review the following service terms before scheduling. By confirming an appointment or approving service by text message, you acknowledge the applicable service fees and policies communicated to you.
1. Mobile On-Site Service
We provide mobile small engine diagnostic and repair services at the customer's location when the equipment and type of repair are suitable for on-site service.
Standard service call and diagnostic fees apply.
The service call and diagnostic fee covers the scheduled visit and diagnostic inspection only. Parts and additional repair labor are not included unless specifically stated.
If additional repairs or parts are needed, we will discuss the additional cost with you before proceeding with additional work.
2. Shop Service — Pickup & Delivery
Some equipment or repairs may require transportation to our service location for further diagnosis or repair.
When Pickup & Delivery service is required, we will provide the applicable transportation fee before dispatching our trailer.
Pickup & Delivery fees are based on factors such as distance, location, equipment size, and transportation requirements.
The Pickup & Delivery fee is separate from the diagnostic fee and any repair or parts charges.
3. Customer Approval by Text
Before dispatching for Pickup & Delivery, we will send the customer a text message confirming the applicable Pickup & Delivery fee and diagnostic fee.
By replying to the text message and confirming the appointment, the customer accepts the quoted fees and authorizes us to proceed with the scheduled service.
Additional repair work beyond the initial diagnostic service will not be performed without customer approval.
4. Diagnostic Fees
Diagnostic fees apply whether or not the customer chooses to proceed with the recommended repair.
If diagnosis requires more than one hour because of complex electrical problems, difficult troubleshooting, or other time-intensive issues, an additional diagnostic charge equal to 50% of the listed diagnostic fee may apply.
When reasonably possible, we will notify the customer before significant additional diagnostic work is performed.
5. Parts and Additional Repairs
Parts are not included in the listed service call or diagnostic fees unless specifically stated.
If replacement parts or additional repair work are required, we will provide the customer with the relevant information and obtain approval before proceeding.
Availability and pricing of parts may vary.
6. If Repairs Are Declined
After diagnosis, the customer may choose whether to proceed with the recommended repair.
If the customer declines the repair, all previously approved charges remain due, including the applicable diagnostic fee and any Pickup & Delivery fee.
Payment of outstanding approved charges may be required before equipment is returned or released, subject to applicable law.
7. Payment
Payment is due for completed services and applicable approved fees.
Cash is currently accepted. Online payment availability may change.
Any payment method or payment instructions will be confirmed with the customer when service is scheduled or completed.
8. Repair Estimates and Customer Response
When we provide a repair estimate, customers should approve or decline the estimate within 3 days of notification.
Prompt responses help us complete repairs and return equipment without unnecessary delays.
If we do not receive a response, storage charges may begin as described below.
9. Storage Fees
If repaired equipment is not picked up, or if the customer does not approve or decline a repair estimate within 3 days after notification, a storage fee of $35.00 per day may apply.
We will make reasonable efforts to contact the customer using the contact information provided to us.
Storage charges are separate from diagnostic, repair, parts, Pickup & Delivery, and other approved charges.
10. Unclaimed Equipment
Customers are responsible for responding to service notifications and arranging payment and return or pickup of their equipment.
Equipment that remains unclaimed for an extended period may be subject to additional notices, storage charges, and other procedures permitted by applicable law.
Any action involving unclaimed or abandoned equipment will be handled in accordance with applicable legal requirements. Nothing in this policy is intended to waive customer rights or bypass any notice or other procedure required by law.
11. Warranty
When we supply and install replacement parts, applicable repair work is covered by our stated service warranty for 10 days unless otherwise specified.
Service-only work is covered by our stated 2-day service warranty.
Warranty coverage applies to the specific work performed and does not cover unrelated failures, misuse, accidental damage, normal wear, or problems involving components that were not part of the original repair.
A return-service or transportation fee may apply depending on the equipment, location, and circumstances.
12. Cancellation Policy
Please notify us as soon as possible if you need to cancel or reschedule an appointment.
Appointments canceled less than 30 minutes before the scheduled service time may be subject to a cancellation fee.
13. Service Area and Scheduling
We serve many communities throughout the Dallas–Fort Worth area.
Service availability, scheduling times, and Pickup & Delivery availability may vary depending on location, workload, weather, equipment type, and seasonal demand.
Text your ZIP code to 817-770-2903 to confirm current availability.
14. Communication
Our dispatch system is text-based.
Text Dispatch: 817-770-2903
Please include:
• Your ZIP code
• Equipment type
• A brief description of the problem
Text Only — Our dispatch system does not accept direct phone calls.
DFW Mobile Lawnmower
Mobile Small Engine Repair • Pickup & Delivery
Serving the Dallas–Fort Worth Area
